Shipping & Returns

Shipping

• We offer free shipping on all orders above €100 within the Netherlands, Belgium and Germany. 
• For all other countries, please find the shipping fees and delivery time below.
• For orders outside the EU the VAT will be excluded. 
• All US orders will be shipped with Fedex. 
• Because of Covid the shipping cost can change each day.

Return order

You can easily return your order via our returnportal 

Exchange order

Unfortunately, it is not possible to exchange an item directly. To receive the desired item, you can place a new order and return the others to us.

Frequently Asked Questions

Is returning free?

No, unfortunately we do not have a free return service. The costs of a return are for the customer, unless a product needs to be send back because of a mistake on our side. If this is the case please contact our customer service before shipping your return. Always send your return with a track & trace so that you can see when it has arrived with us.

When will I get my money back?

Our returns are often processed the same day they arrive.
If it is busier with us, we will process your return within 5 working days.
After you have received an email that your return has been approved, your money will be refunded to your account within 24-48 hours.

Has your money not been refunded after 7 days?
Then your return has probably not arrived yet. We would like to ask you to send us your track & trace so that we can still help you further.

I paid with Klarna, now what?

If the Klarna invoice has not yet been paid, the invoice will be canceled. You only pay the 99 cents for using Klarna. These are standard costs that we cannot deduct from the invoice for a return.

If you have already paid your invoice, you will receive a refund from Klarna, the money will be back on your account within 24-48 hours.